Privacy Policy

The controller responsible for the processing of personal data collected through tactfleet.com is ECEMU DE ESTE S.A., corporate ID 3-101-358272, with legal domicile in Cartago, Cartago, Costa Rica.

TACT Fleet is a brand and operational platform linked to the network of The TACT Group.

For matters related to privacy and personal data processing: info@tactfleet.com.

We collect only the information that individuals voluntarily provide through the contact channels and the operational request form, together with basic technical data necessary to serve the site.

• Identification and contact data: name, organization, email address and phone number.
• Information about the request: type of operation, dates, duration, number of passengers and operational context.
• Free-form content included in the needs description field.
• Files or documents the individual chooses to attach.
• Technical connection and browsing data associated with the operation of the site.

• Directly from the interested individual, through the site's operational request form.
• Through direct communication by email, phone or messaging.
• Through voluntary subscription to updates.
• Automatically, through technologies necessary for the operation of the site, in accordance with the Cookie Policy.

• Evaluating and responding to availability requests and operational requirements.
• Coordinating communication with the Operations department.
• Preparing proposals, scopes and contractual documentation when applicable.
• Maintaining internal records of requests and communications.
• Sending updates when express consent exists.
• Maintaining the security, integrity and operation of the site.

Processing is carried out based on the informed consent of the interested individual upon submitting a request or contacting us, in the performance of the pre-contractual or contractual relationship, and in compliance with applicable legal obligations.

Consent may be withdrawn at any time, without retroactive effect on processing already carried out.

The site's form corresponds to an initial evaluation request. It does not constitute a reservation, contract or confirmation of availability.

Fields identified as mandatory are necessary to evaluate, process or respond to the request submitted. The absence of required information may prevent TACT Fleet from carrying out an initial evaluation of the requirement or continuing coordination.

We request that sensitive information, detailed itineraries, third-party data or security information that is not strictly necessary not be included at this initial stage.

Attached files are used exclusively to evaluate the request submitted and are handled under confidentiality criteria with access restricted to personnel involved in the evaluation.

The individual attaching a document represents that they have the necessary authorization to share its content.

Updates are sent only when the individual provides their email address for that purpose. It is possible to request unsubscription at any time by writing to info@tactfleet.com.

To operate the site and manage communications, we may rely on hosting, email and operational management tool providers, who are obligated to process information in accordance with our instructions and to maintain its confidentiality.

Services that are not actually in use are not listed.

When an operation requires coordination with a company, capability or authorized partner within the network of The TACT Group, certain information may be shared only when necessary to evaluate, coordinate or execute the corresponding requirement and subject to applicable confidentiality measures.

Information may also be shared with competent authorities when there is a legal obligation.

We do not sell or transfer personal data to third parties for advertising purposes.

We retain information for as long as necessary to handle the request, maintain the operational relationship and comply with applicable legal, accounting and backup obligations. It is subsequently deleted or anonymized.

We apply reasonable technical and organizational access control, encrypted transmission and need-to-know measures, consistent with the sensitive nature of the operational information.

No transmission over the internet is completely infallible; for this reason, we recommend limiting the information shared at this initial stage.

Individuals may request, as applicable, access, rectification, updating and deletion or erasure of their personal data, as well as restriction of or objection to processing and withdrawal of consent granted.

Requests related to the exercise of rights over personal data may be sent to info@tactfleet.com. We may require additional information to verify the requester's identity.

The use of cookies and similar technologies is described in the Cookie Policy. Optional categories remain disabled until the individual grants consent, and preferences can be changed at any time from the site's settings center.

The site may include links to third-party sites. We do not control nor assume responsibility for their privacy practices; we recommend reviewing their policies before providing information.

This policy may be updated to reflect operational, technological or regulatory changes. The last-updated date is indicated at the beginning of the document.

Privacy and data processing inquiries: info@tactfleet.com — +506 7158 5231.